Refund Policy

Refunds (subject to approved returns)

Once your return has been received and inspected, you will receive an email confirming receipt of the returned item. You will also be notified of the approval or rejection of your refund. Please read our Warranty and Returns Checklist below.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow 7–10 business days for the refund to appear in your account, depending on your financial institution.

A minimum 10% restocking fee will be deducted from approved refunds where the original fault of supply does not lie with Dynamic Supplies. Restocking fees do not apply to approved warranty returns.

Refunds are only issued once goods have been inspected and approved by our Returns Officer and, where applicable, the relevant vendor.

Warranty & Returns Checklist

All returns are subject to review by our Returns Officer and do not guarantee credit approval. Please read our complete Warranty and Returns Policy.

Return Authorisation (RA)

  • A valid RA (Return Authority) number must be obtained prior to returning any goods.
  • A copy of the RA form, including the official RA number, must accompany all returned goods.
  • Goods returned without an RA number will not be refunded or credited.

Freight & Return Locations

  • Freight costs for returned goods are the responsibility of the customer.
  • Goods must be sent to one of our approved return locations (Brisbane, Melbourne, Perth, Adelaide or Sydney Warehouse).

Condition of Returned Goods

  • Defective products must be returned in original packaging, including all components, manuals, cables (where applicable), and a copy of the invoice and RA documentation.
  • Toner and laser cartridges must include a sample print (no exceptions).
  • Products that have been refilled, remanufactured, altered, or tampered with will not be accepted.
  • All goods must be securely packed to prevent damage in transit.

Assessment & Vendor Approval

  • Returned defective items may require vendor assessment.
  • Credit will only be issued upon vendor approval where applicable.
  • Replacement products must be re-ordered separately.

Unwanted or Incorrectly Ordered Items

  • Must be returned unopened and in “as new” condition.
  • No writing, labels, tape, or markings are permitted on the product or packaging.
  • Goods invoiced more than 60 days prior will not be accepted.
  • Opened goods will not be accepted.
  • A minimum 10% restocking fee applies where the fault does not lie with Dynamic Supplies.

Damaged or Shortage Claims

  • Claims for damaged or missing goods must be lodged within 2 working days of delivery.